LoanMatch ← Back to home
Privacy Center

Your Privacy, Explained Simply

This Privacy Center provides a practical overview of how information may be handled when you use our App.

We believe privacy information should be understandable without requiring you to work through complicated legal language. The sections below explain what information may be received, why it may be needed, and when it may be shared.

This Privacy Center applies to the App and its users in the United States.

1Information You Provide

Information may be received when you actively enter it into the App or communicate with us.

Depending on the feature you use, this may include your name, contact details, address, and information included in a message or support request.

You decide what information to provide. Certain features may not work if information required for that feature is not supplied.

2Information From Your Device

The App may receive limited technical information as part of normal operation.

This can include information about your device, operating system, App version, IP address, technical identifiers, crash events, diagnostic records, and general performance information.

We use this information to keep the App functional, investigate technical issues, improve stability, and protect our systems.

3What We Use Information For

Information may be used when reasonably necessary to:

  • operate the App;
  • respond to requests;
  • provide support;
  • maintain and improve functionality;
  • investigate technical problems;
  • maintain security;
  • detect misuse or suspicious activity;
  • comply with legal requirements.

We aim to keep information use connected to legitimate and identifiable purposes.

4Information Shared With Our Lending Partner

If you choose to submit a request for lending-related services, the information necessary for that request may be sent to our independent lending partner.

The App is not the lender and does not make credit decisions.

After information reaches the lending partner, that organization handles it according to its own privacy practices and legal obligations.

5Other Service Providers

We may use third-party companies to help operate the App. These companies may provide hosting, infrastructure, analytics, diagnostics, security, or technical support.

Where a provider handles information on our behalf, its access is limited to what is reasonably needed for the service it performs.

6Information We Do Not Sell

We do not sell personal information.

Information may nevertheless be disclosed where reasonably necessary to provide requested services, operate the App, comply with law, protect our rights or users, or address security and fraud concerns.

7Keeping Information

Information is retained only while there is a reasonable operational, legal, security, or other legitimate reason to keep it.

When information is no longer needed, appropriate steps may be taken to delete, anonymize, or otherwise dispose of it.

8Protecting Information

We use reasonable administrative, technical, and organizational safeguards designed to protect information against unauthorized access, misuse, alteration, or loss.

No electronic system can be guaranteed to be completely secure, so we cannot promise that information will be protected against every possible security event.

9Your Privacy Choices

Depending on applicable U.S. law and your circumstances, you may have rights concerning personal information associated with you, including rights to request access, correction, deletion, or information about our privacy practices.

Some requests may require reasonable identity verification.